JFF collects the following information through our secure online financial-transaction pages: name, address, e-mail address, phone number and credit card information. This personally identifiable information is used to acknowledge receipt of your donation for tax purposes and to include you on JFF’s mailing list if you choose to join it. When you send a donation in honor or in memory of someone and request that an acknowledgement be sent to another individual or a family, we will use the name and address of that individual or family for acknowledgement purposes only. The Site may also offer an account or personal profile, and JFF may require you to provide personal information to set up such an account. An account may be required in order to schedule or modify recurring donations through the Site. If you choose, or are provided with, a user name, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, as this information may be required to make changes to your account.
Refunds and Changes to Online Donations
JFF policy is not to refund online donations once submitted. You may schedule, modify or cancel recurring donations through your Site account. If you have any questions or concerns about your account or a donation, please contact JFF per the instructions on the Site.
Security and Payment Processing
JFF employ’s commercially reasonable security methods and technologies to help secure the personal information we collect and store. Donor information is stored within a donor management database within JFF. Access to the database is restricted to personnel with a legitimate business need to access or modify the information contained therein. However, no system can be guaranteed 100% secure. We therefore cannot ensure or warrant the security of any information that you transmit to us, or that we transmit to you, or guarantee that it will be free from unauthorized access by third parties.
JFF uses Elavon, Inc. (“Elavon“) products for payment processing. Elavon represents that it fully adheres to PCI standards regarding secure storage of data, strong access control and other requirements. For further information on this subject please visit Elavon’s PCI Compliance page. Since we use a vendor to process credit card payments made through the Site and to store associated payment data, JFF does not directly collect such credit card information, nor does JFF store or have access to credit card information submitted online. For donations made offline, JFF may directly collect, store or have access to credit card information for processing payments.
JFF provides a separate online form to join our mailing list for newsletters and other communications. The information we collect includes: name, address, e-mail address and phone number. This information is securely stored internally and accessed only when we correspond with our mailing list periodically during the year, either via e-mail or regular mail. Please contact us if at any time you wish to be removed from the mailing list or if you would like to correct or change the personal information you have previously provided.
Grant Request Submissions
JFF collects information through our Site from potential grant recipients (“Grant Submissions”). By participating in a Grant Submission, you agree to all the provisions, conditions and rules that we may publish governing such Grant Submissions. Information included in Grant Submissions will be used to evaluate grant proposals any be disclosed to third parties in connection with such evaluation.
Social Networking Features
Links to Other Websites
If the Site contains links to other sites and resources provided by third parties, these links are provided for your convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Site, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
None of the content and information in JFF’s website is targeted toward children under 13 years of age. We make every effort possible to ensure that we do not collect or maintain information on our website from those we know to be younger than 18 unless parental consent has been obtained in writing.
If you are visiting the Site from outside the United States, be aware that your information will be transferred to, and maintained on, computers located within the United States. The collection, use, retention and any other processing of your information will be governed by United States law and further by the specific jurisdictions within the United States where that information is stored.
Changes to This Policy
Jack’s Family Fund
Attn: Michael Greco
124 West Oxmoor Road
Birmingham, AL 35209